Shipping Policy

Thank you for shopping with Prime Mart. We are committed to delivering your order as quickly and efficiently as possible.

1. Order Processing

  • Orders are processed within 1–5 business days after payment is confirmed.

  • During peak seasons or holidays, processing times may take slightly longer.

2. Delivery Time

Our products are shipped from multiple international warehouses. Delivery times may vary depending on your location:

  • Standard Delivery: 7–20 business days.

  • Express Delivery (where available): 5–15 business days.

  • Total delivery time = processing + shipping.

⏳ Please note: Delays may occur due to customs inspections, courier issues, or global shipping disruptions.

3. Shipping Costs

  • Shipping fees are calculated at checkout.

  • Some products may include free shipping promotions.

4. Tracking Your Order

  • You will receive a confirmation email with tracking information once your order has been shipped.

  • If you order multiple items, they may arrive separately depending on warehouse availability.

5. Incorrect Address Policy

  • Please double-check your shipping details when placing an order.

  • We cannot be held responsible for packages lost due to incorrect or incomplete addresses.

6. Customs & Duties

  • International orders may be subject to customs duties, taxes, or fees depending on your country’s laws.

  • These charges are the customer’s responsibility.

7. Lost or Delayed Packages

  • If your package does not arrive within 45 business days, please contact us at [contact@theafzal.com].

  • We will work with you to resolve the issue or provide a refund where applicable.