Refund Policy

At Prime Mart, your satisfaction is our priority. If you’re not happy with your order, we’re here to help.

1. Returns

• You may request a return within 30 days of receiving your order.

• To be eligible, items must be unused, in original packaging, and in the same condition you received them.

2. Non-Returnable Items

• Items marked as “final sale.”

• Gift cards and downloadable products.

• Items damaged due to misuse, not factory defects.

3. Refunds

• Once we receive and inspect your return, we’ll notify you by email.

• Approved refunds will be processed back to your original payment method within 5–10 business days.

4. Exchanges

• We only replace items if they are defective or damaged upon arrival.

• To request an exchange, contact us at [contact@theafzal.com].

5. Late or Missing Refunds

• If you haven’t received your refund yet, check with your bank or card provider.

• If the issue continues, please contact us and we’ll assist.